Delivery Areas
We deliver across all of New Zealand, including major cities and regional areas.
Delivery is not available to PO Boxes, Parcel Lockers, General Post Offices (GPOs), Locker Bags, or Rural Mail Boxes (RMBs).
Delivery Fees
Delivery fees are based on the size of the product and the delivery postcode.
Charges are displayed on the product page and during checkout. Ensure that all items are in your cart and the delivery address is accurate to get the correct delivery cost.
Final delivery charges are calculated at checkout and may include extra fees for special handling or difficult delivery locations.
Delivery Times
Estimated delivery times depend on stock availability, order processing, and peak periods.
Delivery times are subject to change due to manufacturing delays, shipping issues, or supply chain disruptions. We will notify you of any significant delays.
Delivery Process
We use specialized logistics partners for delivery. After your order reaches our distribution center, we will contact you to schedule a delivery time.
You will receive a confirmation SMS with an estimated delivery time one day before delivery.
If no one is available to receive the delivery, small items will be redirected to a local post office or distribution center, while large items may incur a redelivery fee.
Additional fees apply for deliveries to locations with difficult access (e.g., narrow staircases, small doorways). Please inform us of any special delivery requirements when placing your order.
Special Conditions
For very heavy items or items requiring special handling (e.g., recliners that need to be transported upright), additional fees may apply.
If no adult is available to receive the delivery, please notify us as soon as possible.