At Top Furniture, we aim to ensure your complete satisfaction with your purchase. If you are not entirely happy with your item, please refer to our warranty and return policy below.
Warranty
Countries We Serve
This warranty policy applies to customers located in New Zealand.
Warranty Coverage
We offer a 12 to 24 month warranty against defects in materials and workmanship. The warranty does not cover damage from misuse, wear and tear, color changes, fading, or mold.
Repair Arrangement
For repairs, the buyer is responsible for returning the item to us. We will repair or replace the item and cover the cost of sending it back to the buyer.
Repaired items may show signs of repair and may not be in perfect condition. This is not a reason for rejecting or returning the item.
Warranty Limitations
The warranty does not cover damage due to improper use, wear and tear, color changes, fading, or mold.
Warranty service is only available for the original items purchased. Repairs or replacements will follow the same terms and conditions.
Return
Countries We Serve
This return policy applies to customers located in New Zealand.
Return Coverage
Items can be returned within 7 days of delivery. They must be in their original condition, unused, and with all packaging, tags, and accessories intact.
Refunds will be processed after the returned item is inspected. Refunds will be issued via internet transfer to your account.
How to Return an Item
Return Methods: Items can be returned either in-store or by mail.
In-Store Returns: Bring your item along with the original receipt to any of our store locations.
Mail Returns: Pack the item securely in its original packaging, include the original receipt, and ship the package to the return address provided in your order confirmation.
Restocking Fee: A 10% restocking fee will be applied to all returned items.
Refund Handling
Refunds are issued via internet transfer. Shipping and handling fees, as well as other related costs, are non-refundable.
Items must be returned in their original packaging and condition. If the original packaging is damaged or missing, use similar materials for repackaging. Damaged items due to improper packaging will not be refunded.
All tags and accessories must be intact. The item must be complete with any instructions or assembly tools.
Returned items will be inspected to ensure they meet return conditions. Please allow 3 business days for inspection. Refunds will be processed within 5 business days of a successful inspection.